Return & Refund

Return & Refund Policy

At The Luxe, we want you to be happy with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to make it right.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

  • Be unused and in its original condition

  • Be returned with its original packaging and accessories, where applicable

  • Not show signs of installation, use, damage, or alteration

  • Be accompanied by proof of purchase or your order number

Some products may not be eligible for return due to hygiene, health, or safety considerations. This may include products that have been opened, used, installed, or otherwise come into contact with water or personal use.

How to Request a Return

To request a return, please contact us at support@theluxe.comwithin 30 days of receiving your order.

Please include your order number, the item you would like to return, and the reason for the return. For damaged or incorrect items, please include clear photos of the product and packaging so we can review the issue.

Please do not send an item back before receiving return instructions from our customer care team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once they have been opened, used, installed, or otherwise made unsuitable for resale.

Items that are personalized or specifically made to order may also be non-returnable unless they arrive damaged or defective.

Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, you may be responsible for the return shipping costs.

If an item is confirmed to have arrived damaged, defective, or incorrect, The Luxe will work with you on an appropriate resolution, including return-shipping arrangements where applicable.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Refunds

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Exchanges

If you would like to exchange an eligible item, please contact us at support@theluxe.com. Depending on product availability, we may offer an exchange or process a return and refund so that you can place a new order.

Returns That Don't Meet Our Requirements

Items returned outside the applicable return period, used or installed items, or products that do not meet our return conditions may be refused or may not qualify for a refund.

Questions About Returns?

If you have any questions about a return, refund, or replacement, please contact us at support@theluxe.com and include your order number so we can assist you as quickly as possible.

Last updated: October 2025