Shipping Policy

At The Luxe, we carefully prepare every order so your bathroom essentials arrive safely and ready to enjoy. Below you’ll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you’ll receive a confirmation email containing your tracking information, when available.

Shipping Times

Estimated delivery times depend on your location and the shipping method available at checkout.

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Please note that these are estimated delivery windows and are not guaranteed. Delivery times may vary due to the destination, carrier delays, customs processing, weather, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, The Luxe may offer promotional free-shipping offers. Any applicable offer and its terms will be clearly displayed at checkout or during the promotion.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with a tracking number.

Please allow up to 48 hours for tracking information to become active after your order has shipped.

If your tracking information has not updated for several days, please contact us and we’ll be happy to help.

Address Changes

Please make sure your shipping information is correct before completing your purchase.

If you need to change your delivery address, contact us as soon as possible after placing your order. We’ll do our best to accommodate your request, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Delayed or Lost Packages

While we work with reputable shipping providers, occasional delays can occur.

If your package appears to be delayed, please first check the latest tracking information. If there has been no movement for an extended period or your package appears to be lost, contact us at support@theluxe.com and we’ll assist you with the next steps.

The Luxe is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs delays, or incorrect delivery information provided at checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

International Shipping

International shipping availability may vary by destination.

Customers receiving international orders may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their local authorities. These charges are not controlled by The Luxe and, where applicable, are the responsibility of the customer.

Questions About Your Order?

If you have questions about your shipment or need assistance with an order, please contact us at [your support email]. Our customer care team will be happy to assist.

Last updated: October 2026